Communicating in Crisis: Secrets of an FBI Hostage Negotiator

Communicating in Crisis: Secrets of an FBI Hostage Negotiator Presented by Osher Lifelong Learning Institute at Florida Atlantic University – Jupiter What if the communication techniques used in high-stakes FBI negotiations could help you handle difficult conversations in everyday life? This engaging presentation introduces powerful tools from crisis negotiation, including the Behavioral Change Stairway Model, which emphasizes active listening, rapport-building, and influence to help de-escalate conflict. Learn practical techniques such as tactical empathy, emotional labeling, mirroring, and strategic pausing to manage emotions, build trust, and encourage open dialogue. Drawing on real-world hostage negotiation experiences, the program demonstrates how these strategies can be applied to workplace situations, personal relationships, family disagreements, and other challenging interactions. Whether you’re leading a team, navigating a difficult conversation, or simply trying to communicate more effectively, these proven techniques can help you stay calm, connect meaningfully, and guide conversations toward more positive outcomes. Join OLLI at FAU Jupiter and discover the secrets of crisis communication that can transform the way you handle challenging conversations.